In this episode, Lucy Henderson shares how she fell in love with a career in Solihull Theatres from her first student nursing placement there in 1999. Now the manager of the department, Lucy, reflects on the importance of staff retention, gaining the respect of your team and encouraging a good work-life balance. Lucy shares some great advice about the role of reflection in continuous development and how maintaining a positive outlook is crucial to inspiring your team.
3 Quotes to lead by...
1. GAIN RESPECT
‘I like to gain people’s respect. They know that I can go out onto the shop floor, so to speak, and help and support them and muck in when necessary, and I think that’s really important to gain the respect of your team, that they can see you and that you are available and obtainable.’
Q. Think about a manager that you have trusted and respected. What actions did they take, or characteristics did they possess to help gain your trust and respect?
2. BE POSITIVE
‘I’m naturally quite a positive person, private life as well as professionally. I don’t feel you can get the best out of anybody being negative or being grumpy. I think you’ve always got to start very positively in a day…I think a bit of positivity can be massively inspiring to people.’
Q. What could you do to create a more positive working environment for your team?
3. REFLECT AND DEBRIEF
‘It’s really important to me that we continue to develop and improve, which is why we always encourage reflection from people. That we reflect, debrief, and see how we could do better next time.’
Q. Are you making time to sit down with your team to debrief and reflect regularly? If not, how can you build this into your day?
External Resources
Want Your Team's Respect and Loyalty? These 7 Habits Are Essential
Proof That Positive Work Cultures Are More Productive
Debriefing: A Simple Tool to Help Your Team Tackle Tough Problems
