Christopher Stephen reflects on the vital role that data and statistics play in influencing health services and how, although his team in Health Informatics are not directly involved in patient care, their work can significantly impact patients’ lives. Christopher shares some valuable tips on observing other leaders, never being afraid to share ideas, knowing your aspirations and how you can achieve them and the significance of ensuring your team know they are making a difference. This is a great watch for anyone new to a leadership role.
3 Quotes to lead by...
1. OBSERVE THE GOOD AND BAD
‘You looked around the room, and you watched people even when you were in a meeting, and you didn’t have anything to say and saying ok, why are they doing what they’re doing? Why are they saying what they’re saying? What would I say in their shoes? What they’re saying is better than what I would have said. I remember it, bottle it and think about it again. So it’s been a case of observing the good and the bad as I’ve seen it throughout my career.’
Q. Think about any recent observations you have carried out of other leaders. What have you learnt from other managers that has helped you to improve your leadership skills?
2. Make A Difference
‘The best colleagues that I’ve ever worked for and with have always been able to portray that message of yes, we are a back office function, but if I don’t do A, then they can’t do B, and if they can’t do B then C doesn’t happen, and C is someone’s parents or someone’s child in hospital, and we are a direct chain there to that outcome happening. If people can see the difference they’re making and the value that the organisation plays, it really helps motivate them.’
Q. When did you last praise your team for the difference that they are making to our patients and their families?
3. NEVER BE AFRAID OF AN IDEA
‘Never be afraid of an idea even if your in a junior role. Good leaders will always listen. I’ve always been a bit loud and a bit noisy and willing to speak up regardless of the context, and sometimes you say something daft, and someone will correct you on the spot, at which point you’ve learnt something, and sometimes you say something that’s right and on point and then people will listen.’
Q. Do you share ideas in meetings or tend to hold back? Reflect on how you could improve your participation and engagement in conversations with your colleagues.
External Resources
10 Ways For New Leaders To Develop Their Leadership Skills
Helping Your People Find Purpose in Their Work
The Powerful Way to Push Past Fear and Share Your Ideas
