Louise Milligan, Deputy Director of Nursing in Emergency Care shares her experience of what it felt like when she had her first line manager role and the advice she’d give her younger self.
3 Quotes to lead by...
1. Know Your People
‘People come to work to feel like they matter. My Mum knew the names of the children of everyone in her team. If you know that, your people will know you care… and if people feel like they matter when they come to work, they will look after our patients.’
Q. What do you know about the people in your team and how do you make them feel like they matter?
2. Focus on Patients
‘At the end of every decision is a patient… show people the outcome in patient care of whatever you’re asking them to do.’
Q. When was the last time you made that connect?
3. Be Visible
‘Visibility is key – the more you’re there with your teams, the more they’ll have faith that you understand them and the challenges of their roles.’
Q. How visible are you with your team? And what can you do to increase that over the next week?
External Resources
Connect, Then Lead
The Importance of Leader Visibility in Times of Crisis
The Little Things That Make Employees Feel Appreciated
