Wumi Arowolo, Ward Manager, shares how she uses a person-centred approach to identify and meet the needs of her team members. Wumi reflects on the importance of staff wellbeing, listening to staff feedback and staff engagement in creating both a positive working environment and better patient care. This is a great episode for anyone looking for initiatives to support the wellbeing of their staff.
3 Quotes to lead by...
1. THE IMPORTANCE OF GOOD STAFF WELLBEING
‘We’ve got a wellbeing tree painted on the ward where we recognise that we’re a family team, we support each other, we make sure that our needs are met and if we can’t meet our needs, we escalate whatever needs to be escalated.’
Q. Can you think of any initiatives like the wellbeing tree that Wumi has created to support the wellbeing of your team?
2. TAKE STAFF FEEDBACK SERIOUSLY
‘It’s important that we take staff feedback very seriously because that’s how we can improve our service, that’s how we can improve as a team. A better team will then effect patient outcomes, leading to better patient care.’
Q. How do you collect feedback from staff? How do you use this feedback to implement positive changes for your team and your patients?
3. POSITIVE STAFF ENGAGEMENT
‘I want to make sure that staff are happy, excited to come to work… We work on star of the month to help our staff, in a way it engages the staff because people can recognise and appreciate what another team member is doing so it helps team work.’
Q. What could you do to help your team feel recognised and appreciated?
External Resources
Create (Better) Culture: The Keys to Wellbeing and Leadership
Being A Great Leader Means Giving And Receiving Feedback
Want Happier Employees? Four Things Leaders Can Do
