We spent some time with Dr Rifat Rashid, newly appointed Hospital Executive Director at Heartlands, to talk about what she is most looking forward to and her main priorities as she steps into her new role. Following the challenges faced during the pandemic, Rifat shares her plans to establish a new identity for Heartlands that reflects and meets the needs of both the community that it serves and the staff that work there, creating a better future for our patients, staff and Heartlands as a hospital.

Other episodes

Asking for and receiving feedback

We last spoke to Louise in April 2021, when this programme first launched and she was Deputy Director of Nursing for Emergency Care. Now Deputy…

The Conversations That Matter

Logistics keeps every part of the hospital moving, but its contribution can easily go unseen. Hayley Steward, Deputy Logistics Manager at the…

Creating The Right Environment

We spent some time with Dani Pickin, Senior Sister on Ward 728, to talk about how she creates a positive work environment by listening to her…

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