In this episode, we joined Robbie Harley, Service Operations Manager, to discuss the importance of team meetings and one-to-ones in supporting staff engagement and effective teamwork. Robbie shares how he uses his ‘People’s Promise’ to ensure each team member gets dedicated time with their manager every month. He reflects on the vital role these meetings play in staff retention and maintaining staff wellbeing. Robbie shares some great advice on personal development plans, being yourself and taking inspiration from the people around you.
3 Quotes to lead by...
1. MAKE TIME FOR YOUR STAFF
‘Our staff work in a month,150 hours, so we should be able to, as managers, give them an hour of that, that is really important. How do you know how people are doing? Don’t talk about the team or the function, just how are you? What’s going on?’
Q. Are you ensuring that each member of your team has at least an hour of your time every month?
2. HAPPIER PEOPLE DON’T LEAVE
‘They’ve said to me it’s great now we’ve got more engagement, they’re happy, and I think happier people don’t leave.’
Q. How do you identify and manage issues early with your staff to prevent losing people from your team?
3. THERE’S NO CARBON COPY FOR LEADERSHIP
‘There’s no carbon copy for leadership, and I would also say be careful what books you pick up and swallow because, actually, the core of leadership is to be yourself. Absolutely be yourself because how do people relate? How do you become a good manager and a good leader? By being yourself and being human.’
Q. Where and who do you take inspiration from for your leadership style? How can you be a more authentic leader?
External Resources
7 Ways the Best Leaders Make Time for Their Team
Why People Really Quit Their Jobs
'Being Yourself' Is The Key To Successful Leadership -- Why Is It So Hard?
