In this episode, we spent some time with Kiran Ali, Haematology Ward Manager, to talk about her journey from peer to leader and the challenges that she faced in making this transition. Kiran shares some great advice about building your confidence as a manager, dealing with any issues promptly and the importance of ensuring that any decisions you make are right for yourself, your staff, and your patients. For anyone new to a management role, this is a worthwhile watch.
3 Quotes to lead by...
1. It’s about confidence
‘I think it was about building confidence in me to say why am I making these decisions? It’s the right decision, and I think that’s what really really helped.’
Q. What does being confident mean to you? What helps to build your confidence and self-esteem?
2. GETTING IT RIGHT
‘It’s about making sure it’s the right thing, I think, and making sure you’re doing right by you but also right by the staff, right by the patients.’
Q. How can you empower your team to make the right decisions? How can you build a strong relationship with your staff and earn their trust?
3. Don’t put it off
‘Normally what I find is for the patients to get good care, it’s really important that if there is an issue, you need to deal with it quickly and do it there and then. Don’t put it off.’
Q. What factors delay your decision making? How can you ensure that issues are dealt with quickly?
External Resources
Seven Steps to Self-Confidence
Leadership Is About ‘Getting It Right’ Not Being Right
Leaders, Stop Avoiding Hard Decisions
